Have a Question? Look here
How do I order on the website?
It's very simple. Just choose the items you like, add them to your cart, and then confirm your order by following the indicated steps. It all takes just a few minutes.
Can I change or cancel my order?
If your order has not yet been prepared, it is sometimes possible to modify or cancel it.
Contact us as soon as possible after your purchase so that we can check.
Will I receive an order confirmation?
Yes, as soon as your payment is validated, you will receive a confirmation email with your order summary.
What are the delivery times?
On average, delivery takes between 5 and 10 business days.
This timeframe may vary slightly depending on the period or destination.
How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking link.
You can track your package in real time.
Is delivery free?
Delivery may be free depending on current offers or from a certain amount.
This information is always indicated at the time of order.
What should I do if I haven't received my order?
If you notice an unusual delay, contact us.
We will take the necessary steps quickly to help you and find a solution.
What payment methods are accepted?
You can pay directly online using the methods offered on the website.
Is the payment secure?
Yes, all transactions are protected by advanced security systems.
The 3D Secure protocol can be used to strengthen the protection of your payment.
Are my bank details stored?
No, your bank details are never stored on our site.
Can I return an item?
Yes, you have 14 days after receipt to return your order.
How do I make a return?
Simply contact us by email with your order number.
We'll guide you step by step.
What condition should the product be in?
The product must be unused, clean, and in its original packaging.
When will I be reimbursed?
Refunds are issued after receipt and verification of the returned product.
Do the products match the photos?
We do our utmost to ensure that the visuals best reflect reality.
Slight variations may exist depending on the screen or lighting.
How do I choose the right size?
A size guide is usually available on each product page.
If you're unsure, please don't hesitate to contact us.
Are the products of good quality?
We carefully select our items to offer excellent value for money.
How can we reach you?
You can write to us at any time at
contact@lapepite-store.com
Or call us at
+33 6 03 65 99 13
How long will it take to get a response?
We generally respond within 24 to 48 hours.